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Timber Ridge Front Desk Supervisor - LAKE GENEVA, WI,

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Job Description

JOB REQUIREMENTS: Description Flaunt that smile as a Front Desk
Supervisor: Assist in the oversight of the Front Desk Staff and
effectively monitor and manage customer relations while working closely
with the Front Office Manager in administering processes and procedures.
Our Team is looking for People Pleasing individuals who want to do the
following: Turn our guest\'s ordinary day into an extraordinary day Love
where they work Be appreciated for what they bring to a team Learn and
grow with a company who truly values it\'s people Grand Perks: Flexible
Scheduling Free meals every shift made by our talented culinary team
Paid vacation days Golf, Ski, & Spa discounts Hotel room discounts as
low as \$49 per night WELL Spa Gym membership for \$16 per paycheck
Advancement opportunities across the property and US Friendly work
atmosphere Holiday, jury duty, & bereavement pay Medical, dental and
vision insurance, company-paid life insurance, employee assistance
program and additional retirement benefits Recognition programs (aka get
paid to celebrate) The Responsibilities: Maintains standards of guest
service as established by the Front Office Manager. Ability to learn,
manage and train associates on our HotSos system and Springer Miller
software. Responsible for the management of our guests profile
information and responsible for communicating with all departments to
ensure guest information is relayed in a timely manner and all
pre-arrival details are executed prior to guest arrival. Responsible for
managing and entering all new guests profile information that is
obtained during the guests stay on property through our eMbrace program.
Maintain a complete knowledge of and comply with all hotel/departmental
policies/service procedures/standards. Provide budgets/forecasting
numbers accurately and on time when requested by upper management.
Anticipate guest\'s needs, respond promptly, and acknowledge all guests,
however busy and whatever time of day. Maintain positive guest relations
at all times Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of
assigned work areas Maintain complete knowledge at all times of: All
hotel features/services, hours of operations All room types, numbers,
layout, decor, appointments and locations All room rates, special
packages and promotions Daily house count and expected
arrivals/departures\' Information regarding groups arriving, departing,
and or in-house Room availability status and rate for any given day All
hotel departmental policies and procedures Access all functions in the
SMS (Springer Miller System) and any other Front of House related system
pertinent to providing maximum service and efficiency for our guest and
or associate (i.e. Time Saver, HotSOS, ggrs intranet, Etc.). Ensure
current information on rates, packages and promotions is available to
the front desk. Work closely with the\... For full info follow
application link. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

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